Moonraker House Rental Agreement.
These terms and conditions (the “booking contract”) are between the property owner (“us” or “we”) and the person who books Moonraker House (“you”).
Each such booking is referred to in the booking contract as a “booking”.
References to “you” or “your” are references to the person making the booking and all members of the holiday party both jointly and severally.
This booking contract and our confirmation email contain the agreement between us and you. Please read them carefully.
Making a booking
Bookings may be requested either directly with us, via the booking request form on our website, or via an independent agent.
On request, we shall provide you with an indicative price for your stay, which may include a deposit, damage bond, booking fee or other fees (“quote”).
A deposit is required for bookings made more than one calendar month in advance, with payment in full required by one calendar month prior to your arrival date. For bookings made within one month of your intended arrival date, payment must be received in full.
On receipt of payment we will send you a confirmation email confirming your booking.
We shall not be bound and no booking shall be confirmed until:
You are required to send us payment for any balance including any damage bond and/or other fees within a certain period prior to the arrival date specified in the confirmation email. If you fail to make the balance payment due to us in full and on time we shall be entitled to treat your booking as cancelled by you and the cancellation policy (as defined below) shall apply. If you need to cancel or amend your booking you must email us as soon as possible. Assume your email has not arrived if you do not get a reply from us within 24 hours and call Moonraker House (0275268771).
You should carefully check the details of the quote or booking request form before making any payment to us regarding your booking, as well as the confirmation email and inform us immediately of any errors or omissions.
Pricing will vary in accordance with our advertised rates and depending on the needs of each booking, and shall be as specified in any quote. The property is available for exclusive hire with a minimum 1 room booking, which will increase with each extra room required. Other variations will be dependent on the services required.
Price will vary depending on the season. The summer months between 30th September to the 31st March are higher than the winter months between 1st April to the 1st October, or as your booking form tells you. Some special event dates may also attract higher pricing.
Moonraker House is an exclusive accommodation. Should our guests request a mixed booking to split the cost we shall do all we can to book parallel guests but no guarantee can be given and, you should expect to be liable for the exclusive price if no other guests can be booked to share your dates. In the event of a shared booking, a staff member shall be on hand throughout your stay. We have a 2 night minimum stay policy; this does not mean you have to stay 2 nights but we will charge 2 nights on all bookings.
On occasion/request we do offer a single room B&B option with other rooms available to other guests. In this instance the house will be a shared space and a staff member will be on the property.
For exclusive bookings, Moonraker House is not attended by the owners or staff on a full time bases. The owners or property manager shall be at the property to greet you at your expected arrival time. We will be grateful if you can endeavor to contact the person in your confirmation email to let them know any reason you will be late or early.
You can arrive at the property any time after the time agreed by us on the arrival date for your holiday and you must leave by the time agreed by us on the departure date.
We will let you know these times in writing in advance of your stay. If your arrival will be delayed, you must contact the person whose details are given on the booking confirmation email so that alternative arrangements can be made. If you fail to do so you may experience a delay in gaining access to the property.
If you fail to arrive by midday on the day after the arrival date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you and we shall be under no obligation to refund you any fees already paid. Please see the Cancellation Policy for further details.
Although Moonraker House is available exclusively as a self catering accommodation we are available to offer an array of extra services over and above the normal daily services:
Significant or corporate events are only accepted on request and under our special terms. Events over and above the general holiday booking may incur extra charges, please ask at the point of inquiry. Any special terms will be written into your quote
The kitchen is available for your use or you can book either our home style cooking service or a personal chef to prepare and / or serve you. However we cannot be held responsible for any guests with special diet needs or allergies unless you advise us at the time of boiling.
You agree to comply with the regulations set out in our property manual at the property and any other local regulations reasonably specified by us and ensure that they are observed by all members of your party and your authorized invitees.
You agree to keep and leave Moonraker House and the furnishings, including items such as kitchen equipment, crockery and glasses, clean and in good condition. You agree not to cause any damage to the walls, doors, windows or any other part of the property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties and the adjoining public. You agree to take all necessary steps to safeguard your personal property while at the Moonraker House and secure the property when leaving however short your absence is.
It is your responsibility to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the property than expressly authorized by us, nor can you significantly change the makeup of the party during your stay at Moonraker House. The property can only allow those booked in to be part of any event, unless expressly authorized by us. A further fee may be required to cover ware & tear etc.
You will be solely responsible for the safety of any children on the property. It is advised that no children under the age of 18 be unattended by a responsible adult at any time of the day or night. We might be able to arrange a babysitting service if needed. We can provide a high chair and cot. Children out of a cot are deemed as part of the 6 beds available (+Sleep-out multi room to include +2)
You cannot take your pet into the property unless permitted by the owners in writing in advance. If you do so, we can refuse to hand over the property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. We understand that there are some circumstances that may require pet to accompany you. If your request is granted a cleaning fee of $500 will be applied to your booking. Any damage caused by the pet will be charged at a replacement or repair cost. Pets cannot be left in the house unattended or left off the lead in the grounds or beach for the safety of our wildlife.
Any refund will be at our sole discretion. You agree to allow us or any representative of ours to access to the property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or, with reasonable cause, to ensure you are complying with this booking contract.
Damage bond and or cleaning fees:
You shall be required to pay any applicable damage bond (the “damage bond”), any cleaning fee, and/or any other fees resulting from your stay as set out in our quote and confirmation email by due date, and on departure in the event of any further costs or fees incurred by you during your stay.
You will be greeted on arrival and taken around the house with a hand book that will explain everything you need to know about the property. This is a time for you to cast your eye on the property for anything you might see as damaged or of concern, so it can be resolved and/or noted. We will view the property before your departure to assess any damage, loss or cleaning that will need to be discussed with you and paid for.
We shall be entitled to deduct the costs of any damage, loss or cleaning from the damage bond. We may also request and you must provide your credit card details to cover the costs of any damage or cleaning required as a result of your stay. In the event these costs are in excess of the damage bond, or there is no damage bond, we shall be entitled to deduct these costs from your credit card. Whether any damage is repaired or replaced shall be at our sole discretion.
We ask that you notify us if anything was broken by accident so we may evaluate the loss before any funds are deducted from the Damage Bond or payment taken from your credit card.
By giving us your credit card details you understand that payments for any loss or damage will be charged directly. Alternatively, if we agree, you will be liable to pay the losses on receipt of an invoice.
The balance of the damage bond (if any) will be refunded to you after we have viewed the property on your final departure and assessed what costs are payable by you.
Health and safety
The health and safety of you, your guests and invitees is of paramount importance to us. As such we will be taking steps to ensure that risks at Moonraker House are minimised and ensure so far as is reasonably practicable that the health and safety of any persons attending Moonraker House are not put at risk. Accordingly, it may be necessary for us to give directions to you in order to minimise any hazards that may be at Moonraker House and protect your health and safety. It is your responsibility to ensure that these directions are followed at all times by you and your guests and invitees.
In the event these directions are not followed by you, your guests and/or your invitees we shall be entitled to immediately cancel your stay and take such steps as are necessary to protect the health and safety of all the persons concerned. In such a situation you shall still be liable for the full cost of your stay at Moonraker House.
You authorise us to collect, use and retain any information about you for the purposes of assessing your credit worthiness or marketing our products and services and we may disclose said information to appropriate persons or entities for the purposes of obtaining credit references, debt collection, initiatives, notifying a default by you or for our marketing. You shall have the right to request a copy of the information held by us relating to you and you may request any incorrect information is corrected. Where you are an individual, the authorities given under this clause are authorities or consents for the purposes of the Privacy Act 1993.
Every effort has been made to ensure that you have an awesome and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. Whilst we will do everything in our power to resolve any issues It is often extremely difficult if we are not promptly notified. Discussion of any criticisms with us whilst you are in residence at the property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence at the property. If any complaint cannot be resolved during your holiday, please write to us or email us with full details within 28 days of the end of your booking. For the avoidance of doubt, we recommend you contact us direct if you have any complaint in relation to your booking or the property.
Because of our intimate size cancellations affect us significantly. If requested and we agree, we will make every effort to re-book and transfer any deposit or other fees already paid by you to the new booking. In the event that we are unable to replace a booking cancelled by you, the following charges apply:
A cancellation or amendment will not take effect until we receive a cancellation request from you and we have confirmed this by email.
The link to your booking page in the confirmation email will also enable you to submit a cancellation through our website, however, you should contact us first before cancelling in this manner.
In the event that any payment required from you is not paid by due date; or you do not arrive at the property within 24 hours of your arrival time without notifying us, then we shall be entitled to treat your booking as being cancelled by you and the appropriate charges will apply.
Sometimes problems occur and we have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking.
If we cancel your booking through no fault of your own, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, booking agents, entertainment, activities or insurance). We advise you take out your own travel insurance for such losses.
In the event you breach any term of this booking contract, any regulation contained in our house manual, or any other law, regulation or other rule applicable to your stay at Moonraker House, we shall be entitled to treat your booking as cancelled by you and the appropriate charges will apply. If this is during your stay, your booking shall immediately come to an end, you must vacate the property, and no refund will be given. In such circumstances you shall remain liable for any further costs incurred by us in relation to such cancellation.
Limit of liability
We shall not have any liability or responsibility to you for any loss, damage or injury whether arising in contract, tort, equity or otherwise which does not flow directly or naturally (ie in the ordinary course of things) from a breach of this booking contract including, in each case consequential loss of business or profits or other loss. We shall only be liable for losses (excluding loss of business or profits) which flow directly or naturally from a breach of this booking contract up to a maximum of the amounts received by us from you.
For the avoidance of doubt, we shall not be liable to you or responsible for: any issue between you and us regarding the booking; any failure in relation to any payments due to the failure of a payment solution provided by a third party; and the rejection of any payment of yours by a third party payment solution provider.
Law and jurisdiction
This booking contract (including any non-contractual obligations arising under or in relation to this booking contract) between you and us is governed by the law of New Zealand and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of New Zealand.
The person who pays for the booking will be the person holding primary responsibility of the property during the booking dates as agent for all the holiday party unless otherwise discussed and acknowledged in writing.
You may not transfer your booking or any rights and responsibilities under this booking contract to any other person without our prior written consent. If at any time any part of this booking contract is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
This booking contract, together with the cancellation policy, our confirmation email, and the regulations set out in our property manual, contain the entire agreement between us and you relating to the booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in this booking contract.
We will not be in breach of this booking contract, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, war, riot, strike, flood, fire, explosion, accident, or other natural or man-made disaster.
Due to the nature of the property and surrounding native bush there is no naked flame / light or smoking permitted on any part of the property. There is a total fire ban on Split Apple Beach
Cars are left at the owners own risk. We do have a complimentary transfer service when available or an alternative option recommended. We can provide a Chauffeur to drive your car if you need a sober driver.